Service Implementation Partner - £42,869p.a. + benefits
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- Operational Delivery
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- OPE0DN Requisition #
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- May 01, 2024 Post Date
Service Implementation Partner - £42,869p.a. + benefits
We are currently looking for a Service Implementation Partner to join our Enablement Group.
This is a full-time opportunity, on a 12 month fixed term contract basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.
We are currently operate a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.
Who are we?
The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.
Strategic Programme Delivery oversee the governance and performance of programmes and projects that are delivering strategic change for the Agency, ensuring compliance to standards and best practice for programme and project delivery. The team is responsible for managing service transformation execution, change, delivery performance, financial performance, benefits and risk performance for these programmes and projects.
Strategic Programme Delivery are responsible for ensuring projects realise the benefits of a new Future Operating model and drive modernisation, automation and risk proportionality throughout the Agency. Furthermore, it will develop and build the capability to deliver a culture of continuous improvement through further phases of growth. It is also responsible for alignment with the strategic change objectives of the agency and plays a critical role in bringing all key stakeholders into the journey so that they are represented and understand the new vision for the Agency.
What’s the role?
The role will develop, iterate and implement Agency services and manage business requirements to assure that change is designed, and the new service model is implemented successfully. The role will involve achieving successful service model implementation that aligns to the Agency strategy, technology and future operating model. The role holder will work closely with the Head of Business Analysis and Service Design to deliver the strategic programme and its projects both on time and within budget, whilst managing stakeholder relationships across the entire organisation.
Key responsibilities:
· Technical knowledge – Provides support for the implementation of the Service Model with ability to deliver and design projects/service from design to implementation in accordance to the Project Delivery Capability Framework.
Who are we looking for?
The successful candidate will have a demonstrable track record of project management skills, with the ability to lead projects involving multidisciplinary teams including ability to anticipate potential risks, handle any unanticipated problems and develop and communicate creative solutions to achieve successful resolution whilst delivering a high standard of customer service. You will have experience in service design and/or implementation of services and be able to demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. You will also be a strong collaborator and have excellent communication, influencing and interpersonal skills.
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The selection process:
· Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.
· Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.
Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided- ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.
Applicants must ensure that anything submitted must be factually accurate and truthful. Plagiarism ‘can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
If you require any disability related adjustments at any point during the process, please contact careers@mhra.gov.uk as soon as possible.
Closing date: 31st May 2024
Shortlisting date: 5th June 2024
Interview date: week commencing 24th June 2024
Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.
If you need assistance applying for this role or have any other questions, please contact careers@mhra.gov.uk
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.
Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.
Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact careers@mhra.gov.uk.
In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Mira Mepa, Head of Recruitment and Operations, Mira.Mepa@mhra.gov.uk.
If you are not satisfied with the response you receive, you can contact the Civil Service Commission at: civilservicecommission.independent.gov.uk
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